Refund policy

Returns & Exchanges

Last updated: October 19, 2026

You have 15 days from delivery to request a return. If life got a little too busy and it's been past that window, we unfortunately won't be able to accept it back.
Items need to be sent back in the exact same condition you received them: unworn, unused, tags attached, and in their original packaging. If it looks like it's been through a warzone or handled way too much, we might have to issue a partial refund.
The Album Rule: Albums are strictly non-refundable if the outer packaging or shrink wrap has been opened, torn, or tampered with in any way (unless it was damaged in transit by the shipping carrier). We have to keep them completely sealed and pristine for the next collector!

Don't just ghost us or mail things back unannounced. Shoot us an email at lorena@kpopcollect.com with your order number and the tea on why you're returning it, and our team will sort you out.
Unless your item arrived damaged or the wrong thing was sent, you're responsible for the return shipping costs on change-of-mind returns.

Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, the funds will go straight back to your original payment method. Processing times depend on your bank, so give them a minute to catch up.

If you’re ordering from the EU or UK, consumer protection laws apply: you have the legal right to cancel your order within 14 days of receiving it for any reason.
Once you tell us you're canceling, you have 14 days to send the goods back. We’ll issue your refund within 14 days of getting the items back (or proof that you shipped them), covering the product cost plus standard shipping. (No extra charge for express delivery upgrades refunded, sorry besties).